Question 1

I already ask customers for reviews sometimes. Why do I need a tool?

Accepted Answer

Manual requests max out at 50-100 reviews per quarter and ignore sentiment routing. Reviewz automates the timing, the channel (WhatsApp, email, SMS), and the routing logic that sends happy customers public and unhappy ones private. Stores that switch typically see 5-8x more reviews collected per month and a 0.3-0.5 lift in average rating within 90 days.

Question 2

What if I set it up and don't get many reviews?

Accepted Answer

Submission rate depends on three things: timing, channel, and prompt. Our default templates are benchmarked against 300+ Shopify stores and average a 4.8% submission rate (the industry baseline is 1.5-2%). If your conversion stays under 3% after 60 days we audit your store for free and fix the bottleneck (most often it's a timing issue or a misconfigured fallback channel).

Question 3

How much technical skill is needed to set this up?

Accepted Answer

Zero. One-click Shopify install, a 4-minute visual flow builder, and our team fills out your branding for you on the demo call. If you can drag and drop, you can run Reviewz. Most Shopify Plus stores are live within the same business day.

Question 4

How do I measure the ROI of using Reviewz?

Accepted Answer

We compute three metrics live in your dashboard: (1) review submission rate (% of orders that result in a review), (2) average Trustpilot score delta vs your baseline, and (3) attributable conversion lift from store visitors who interact with review widgets. Most stores see net-positive ROI within 30 days; the analytics tab shows exactly where the revenue is coming from.

Question 5

Will my review requests sound robotic and impersonal?

Accepted Answer

No. Every template is reviewed by our copy team and uses founder-voice writing (your name as sender, a single specific question, no marketing fluff). Open rates land at 42-45%, which is what you'd expect from a friend writing, not a SaaS. You can also overwrite anything in the visual editor.

Flexible pricing for everyone

Your questions, answered.

Start generating revenue with reviews.